Help Center
Help CenterFunds

Getting Started

How do I register with Land Prime? When can I start trading? How do I log in to Mypage? I cannot log in to Mypage. Can I use a demo account? What is the difference between a live account and a demo account?

Account Management

Which trading account types are available? Where can I find my trading account details? How do I add a new trading account? I forgot my trading account password. Can I change the leverage on my trading account? Where can I view my live and demo accounts separately? What is the minimum deposit required to start live trading? Can I reactivate a deactivated trading account? Can I open a corporate account?

Funds

How do I make a deposit? Which deposit methods are available? How long does a deposit take? Can I make a deposit outside business hours? How do I request a withdrawal? Which withdrawal methods are available? How long does a withdrawal take? Where can I check deposit and withdrawal fees? How do I transfer funds between my trading accounts? Can I transfer funds to another person's trading account? Where can I view my deposit, withdrawal and internal-transfer history? My deposit has not been credited to my trading account. Can I cancel a withdrawal request? What is Land Wallet? How do I deposit USDT? Which currencies can I use for deposits? Can I deposit into a trading account with a negative balance? What are the criteria and conditions for the deposit/withdrawal fee waiver benefit?

Trading Conditions

Which instruments can I trade? What is the maximum leverage? What is margin? What are Balance and Equity? What are the margin call and stop-out levels? Why is my new order not being executed? Where can I check trading hours? Can I use an Expert Advisor (EA)? Can I trade index CFDs on every account type? Does Land Prime provide a signal trading service? How is the margin required for a trade calculated? Which amount is used to calculate the margin level? Can a pending order be cancelled automatically? How do I install and use an Expert Advisor (EA)? Is hedging allowed? What is an Expert Advisor (EA)? What is the leverage for cryptocurrencies?

Trading Platforms

How do I install MT4 or MT5? What is the difference between MT4 and MT5? Where can I find my MT4/MT5 login details? I cannot log in to MT4/MT5. How do I find my Land Prime server? What is WebTerminal? Can I log in to the same trading account on PC and mobile at the same time? How do I add or remove instruments in Market Watch? How do I place a pending order in the MT4/MT5 mobile app? How do I change my MT4/MT5 trading account password? How do I set up MT4/MT5 push notifications? Which time zone does the MetaTrader server use? What time zone is MetaTrader set to by default?

Verification

How do I complete identity verification? Which documents can I submit as proof of identity? Which documents can I submit as proof of address? I have not received the email verification code. Why do I need to submit identity-verification documents? How do I update my personal information? Why do I need to provide my investment knowledge and trading experience during registration?

Copy trading

Where can I access Copy Trading? What account types do you provide for Copy trading? Why are Follower positions closed early while Leader positions remain open? Can I change my Leader account from Private to Public mode? Why is the Follower position still open after the Leader account has closed a trade? How can I check the assets of the Leader's account? Is Copy Trading compatible between MT4 and MT5? What is the difference between an IB account and a Leader account?

Security

Where can I manage my security settings? How do I change my Mypage login password? What is two-factor authentication (2FA)? How do I enable two-factor authentication? Should I use email authentication or Google Authenticator? How do I set up Google Authenticator? How do I remove Google Authenticator or change my phone? I cannot receive or use my two-factor authentication code. How do I disable two-factor authentication? How do I remove Google Authenticator if I can no longer access it? What are the requirements for a Mypage login password?

Support & Other Questions

Where can I view Trading Analytics? Can I change the date range in Trading Analytics? Which statistics are available in Trading Analytics? How do I contact Customer Support? Which files can I attach to a support ticket? Can I contact you by live chat? How do I unsubscribe from emails?

Can I cancel a withdrawal request?

You can cancel a withdrawal while its status is Pending. Go to [Transaction History] in Mypage and select [Cancel] for the relevant withdrawal.

 

Go to Transaction History