I cannot log in to MT4/MT5.

First, check the following four items.

 

1. Make sure you are using the correct platform. An MT4 account can log in only to MT4, and an MT5 account only to MT5.

2. Enter the trading account number shown under [My Accounts] in Mypage.

3. Select the exact server shown for that account.

4. Enter the trading account password, not your Mypage password.

 

Check the account number, platform and server

 

Download a platform

 

If you still cannot log in, contact Customer Support and attach the account number, device, platform version and a screenshot of the error.

 

Submit a ticket