How do I update my personal information?

You may not be able to edit identity-verification information such as your name, date of birth or address yourself.

1. Go to [Customer Support > Submit a Ticket] in Mypage.
2. State which information you want to change and why.
3. Attach supporting documents showing the information before and after the change.
4. Wait for Customer Support to review the request and provide further instructions.

Submit a ticket

You can attach PDF, JPG, JPEG or PNG files up to 5 MB each.